Why do we need to “watch” the Jira?

Second Names for Second Lives!
Second Names for Second Lives!

Many people who’ve read about the Second Names for Second Lives! campaign have told me that they’ve gone and voted on the Jira – so hooray!  But they look a little baffled when I explain that it’s important that they don’t just vote – they need to WATCH that Jira.

Why?

It’s because of a post made by Amanda Linden back in February (modified by Lexie Linden in May) on the Second Life forums called: Improving our Lines of Communication with the Community.  In it, it is stated:

Submit Bug Reports in JIRA: For those that aren’t familiar with JIRA, it is our public bug tracking system and it’s the best place to go to let us know about bugs or suggest new features that are proposed in User Group meetings or outside of those sessions.

Our development teams actively review the bugs that you submit in JIRA and do one of several things: place the item onto a development team backlog to address, ask the submitter to contact Support or provide more information if the developer cannot reproduce the bug, or close it and explain why we aren’t going to tackle this particular bug or idea.

It’s also important to note that we are going to remove the “voting” feature in JIRA in one month. Today, we do not use voting to triage or to make product decisions and the last thing that we want to do is set false expectations. So, when you are interested in what action we will take on a particular JIRA, use the JIRA “Watch” feature so that you will be  immediately updated in email when there are new comments on that particular JIRA issue. We will continue to use the number of Watchers as an indication of the level of interest.
(Emphasis of the last paragraph is mine).

Second Names for Second Lives! Image designed by Toady Nakamura
Second Names for Second Lives! Image designed by Toady Nakamura

Now, we can note two things here.

  1. The intention to remove votes from the Jira was stated in February (or at the latest, May) and here in September the voting system is still with us.  Which could mean that – like the idea of banning freebies from the Marketplace (or charging residents to sell them) – it was something that was boldly announced and then quietly dropped or just completely forgotten about.  But we don’t KNOW that – so we still need to WATCH a Jira as well as vote for it.
  2. Yes, it is a completely pain now to follow a popular Jira and to have your mailbox fill up with regular notifications that someone has commented.  It’s enough to make people stop watching.  But far be it from me to suggest that this is part of a cunning plan to damp down the fires of unrest that might flare on the Jira!

It’s been enlightening to see some of the comments on the Jira, especially from residents with the last night Resident who feel they are being seen as second class citizens.  They feel as though they are permenantly treated as newbies – that this can affect their ability to get a Second Life job and definitely affects how others treat them.

So please support the campaign – which you can do by watching the Jira, and also by displaying a poster in your store, club or any other area where it might attract attention – or passing it on to your friends.  You can collect a copy from the Prim Perfect offices in Costa Rica, or from the Second Life Marketplace or just by clicking on the poster wherever you see it displayed – and it will give you a copy of the poster and a notecard explaining the issue fully.

Second Names for Second Lives!

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6 comments

  1. There’s a caveat, mind. That is, the number of watchers does not – insofar as I am aware – influence whether the Lab chooses to tackle an issue or not. It’s only used to determine the order of issues that the Lab already has an interest in taking on. Therefore, if it is not an issue that the Lab wants to tackle, it doesn’t matter how many watchers it has. If it *is* an issue the Lab wants to tackle, the number of watchers helps the Lab decide what order to schedule it with respect to other issues.

  2. Agreed, Tateru. There is, nevertheless, a court of public opinion. This issue is currently No.2 in the list of popular Jiras, which does suggest that people ARE interested in seeing at least a statement from Linden Lab.

    Although, clearly, what they’d like is the option of last names back.

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